Application Manager
Company: Disability Solutions
Location: Columbus
Posted on: October 16, 2024
Job Description:
Job Title:Application ManagerLocation:OH - ColumbusWhat you'll
do:The Application Manager will be responsible for developing and
directing a team of application support engineers for Western
Alliance Bank's National Business Lines (NBL). This role also works
closely with application delivery teams to ensure the reliability
of technology solutions and capabilities. The primary focus of the
application support team is managing Level 1 and Level 2 support
including infrastructure monitoring, incident and ticket management
and environment configuration and controls. The NBL applications
are expected to thrive in high availability environments with
appropriate redundancies and continuities which this team will
actively monitor and manage. You will coordinate with both vendor
partners and our internal IT teams (Architecture, Infrastructure,
Cloud, IAM and Security) to ensure the environment stability.In
addition to the support responsibility, you will have
responsibility for a separate delivery team. You will lead a
development team focused on the delivery of payment and document
management solutions in our Business Escrow Services group working
closely with product leaders and across business teams to ensure
the delivery and reliability of technology solutions and
capabilities.What we are looking for: As the support leader:
- Develop a disciplined approach in vetting, implementing and
monitoring change activity.
- Monitor, manage and communicate issues/incidents in the daily
course of business.
- Develop deep understanding of our technology engineering
(networks, systems, vendors) and the role/responsibilities that
each team plays in operating our business solutions.
- Build and maintain KPIs and KRIs to monitor the stability and
application performance.
- Manage and assign work through Tickets, Incidents and Project
work across support engineers.
- Manage robust, reliable, secure and scalable systems on premise
or in the cloud.
- Ensure adherence to key IT control processes and provide
support for compliance and regulatory review of controls.
- Drive employee development, retention, resource planning,
talent management, performance management, and achieve a diverse
and engaged workforce.As the delivery leader:
- Work closely with product leaders across business teams to
ensure the delivery and reliability of technology solutions.
- Develop solutions across multiple IT domains (APIs / services,
Portals, Web /Mobile solutions, Core Application Services, Stored
Procedures, SSIS packages).
- Build and maintain partnerships to ensure technology team
members understand business needs, functional specifications, and
delivery solutions that align with business
objectives.Qualifications:
- 8+ years in a bank and/or FI delivering technical capabilities
(in IT or business line) as a service to the organization; leading
application management or development, IT change control and change
management, business process improvement, IT application
management, incident management.
- 8+ years' experience in management, project management, IT
consulting, or related field.
- 8+ years' experience working on project(s) involving multiple
development life cycles (SDLC).
- 4+ years leading people and developing expertise to manage a
scaling environment, working to develop opportunities for people
from within the organization and growing a team to be a leading
contributor to our future success.
- Demonstrated communication skills across multiple groups
including technical resources, application teams, business teams
and executive leadership.
- Bachelor's Degree in Computer Science, CIS, Engineering, or
related field.
- Strong ITIL skills in Change, Incident and Problem
Management.
- Foundational knowledge on technical infrastructure and
architecture to deliver a resilient processing environment
preferably Cloud based solution (Azure is a plus).Benefits you'll
love:We offer all the important things you'd want - like
competitive salaries, an ownership stake in the company, medical
and dental insurance, time off, a great 401k matching program,
tuition assistance program, an employee volunteer program, and a
wellness program. In addition, you'll have the opportunity to
bolster your business knowledge, learning the ins and outs of how
successful companies operate and manage their finances, giving you
invaluable hands-on experience to help grow your career!About the
company:Western Alliance Bank is a wholly owned subsidiary of
Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance
Association Bank, Bank of Nevada, Bridge Bank, First Independent
Bank, and Torrey Pines Bank are divisions of Western Alliance Bank;
Member FDIC. AmeriHome Mortgage is a Western Alliance Bank
company.Western Alliance Bancorporation is committed to equal
employment and will consider all qualified applicants without
regard to race, sex, color, religion, age, nation origin, marital
status, disability, protected veteran status, sexual orientation,
gender identity or genetic information. Western Alliance
Bancorporation is committed to working with and providing
reasonable accommodations for individuals with disabilities. If you
are an individual with a disability and require a reasonable
accommodation to complete any part of the application process
and/or need an alternative method of applying, please email
HR@westernalliancebank.com or call 602-386-2488. When contacting
us, please provide your contact information and state the nature of
your accessibility issue. We will only respond to inquiries
concerning requests that involve a reasonable accommodation in the
application process.-- Western Alliance Bancorporation
Keywords: Disability Solutions, Mansfield , Application Manager, Executive , Columbus, Ohio
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