GENERAL MANAGER
Company: Restore Hyper Wellness + Cryotherapy
Location: Columbus
Posted on: October 29, 2024
Job Description:
Benefits/Perks
- A competitive salary plus bonuses
- Flexible Schedules
- Casual Dress-code
- Fun, wellness-focused work environmentCompany OverviewRestore
Hyper Wellness is the leading retail provider of alternative health
and wellness modalities in the United States. Our goal is to make
Hyper Wellness widely accessible, affordable, and fun. This means
helping people from all walks of life feel better and perform at a
higher level so they can do more of what they love in life. Inc.
5000 ranked Restore the #113 Fastest Growing Company in America,
the #17 Fastest Growing Company in Texas, and the #1 Hottest
Franchise in America.Job SummaryRestore is seeking a General
Manager with strong leadership skills and a knack for business
development and sales. If you thrive in this environment and have a
background in the health and wellness or retail landscape, we want
to meet you.
Interested in this role You can find all the relevant information
in the description below.
As a General Manager, you'll play an integral role in cultivating
and maintaining the Restore culture. You'll have the opportunity to
build your own team, train and coach them to be successful wellness
professionals, and become part of the health and wellness
community. This is your chance to join Restore on a mission to help
people feel better so they can do more of what they
love.ResponsibilitiesPeople Management
- Lead performance management activities with each staff member,
including setting goals, ongoing coaching, career development, and
performance reviews.
- Assist in selecting and developing high-performance employees
for additional responsibilities and internal profitability.
- Partner with the corporate HR department to identify and
interview potential high-performance employees during the
recruiting process.
- Oversee onsite onboarding and the training of new employees,
including but not limited to the verification of I-9s, completion
of new hire checklists and paperwork, and all mandatory compliance
and specialized Restore training.
- Ensure 100% completion of all required ongoing training
(monthly and annually) per Restore compliance standards.
- Lead and influence managerial staff through motivation,
leveraging individual strengths to ensure maximum productivity, and
aligning the team on goals and expectations.
- Enforce store policies, procedures, and productivity
standards.
- Monitor and formally document staff performance/behavior with
the support of the HR Department.
- Oversee employee schedules to maximize usage and efficiency
while ensuring adequate coverage during peak hours and special
events.
- Audit and verify payroll information for each pay cycle and
ensure staff commissions, bonuses and tips are accounted for.
- Conduct regular staff meetings to communicate promotions,
goals, trends, and other relevant information.Operations Management
- Maintain a safe, clean and secure environment for all guests
and staff.
- Continuously improve operational execution through attention to
detail and adherence to operating and safety standards.
- Communicate any equipment maintenance or construction needs to
lead and help oversee repairs.
- Accept guidance and collaborate with your supervisor to ensure
optimal store performance and staff development.
- Ensure an exceptional store experience that engages and retains
customers.
- Be flexible with your schedule - you'll work hours based on
business needs and store operating hours. This will include some
weekends and holidays.
- Make timely and effective decisions regarding customer service
issues.
- Daily reporting of appointments, revenue, and inbound/outbound
calls.
- Report all safety and medical incidents through formal in-store
communication and to the corporate team.Sales & Marketing
- Drive store sales through membership, packages, and retail
opportunities while adhering to sales success metrics.
- Maintain a strong local presence through partnerships with
community and business organizations.
- Participate in local events and wellness initiatives and
establish partnerships with fitness and wellness enthusiasts to
generate interest in Restore's services.
- Lead store team in service and product knowledge and motivate
them to meet and exceed sales goals.
- Manage the proven sales process and work to exceed all sales
while maintaining budgetary targets.
- Manage local grassroots marketing and prospecting initiatives.
Solicit, coordinate and participate in community events.
- Set daily, weekly and monthly goals across all services to
ensure clear expectations for staff and the success of overall
store performance.
- Maintain and track active marketing efforts through events,
B2B, word-of-mouth, and social media platforms.
- Manage or delegate social media channels for the store to
create compelling posts and communicate with guests and leads.
- Ensure all lead generation platforms are managed effectively
and all marketing campaigns are followed.
- Create and maintain a highly engaged group of ambassadors and
influencers that promote the store and brand.Company Culture
- Represent the brand by embodying Restore's core values and
acting in alignment with the mission and vision of Restore Hyper
Wellness and the Hyper Wellness lifestyle.
- Lead and organize staff outings, professional development, and
member workshops that build on and enhance Restore's mission,
vision, and values.Qualifications
- You've obtained an undergraduate degree or higher.
- You love the sales process and have a proven track record of
B2B sales.
- You have at least three to five years of management
experience.
- You're passionate about fitness, athletic achievement, and
general health and wellness.
- Your verbal and written communication skills are on point.
- You're a numbers person and can deliver action plans based on
key metrics.
- You're tech-savvy and have experience processing payroll and
creating employee schedules.
- You embrace a leadership role and are also a strong team
player.
- You're driven to meet monthly, quarterly, and annual financial
goals for yourself and your team.
- You get joy and fulfillment from helping people feel better and
live healthier lifestyles.
- You place importance on ethics and integrity and exhibit this
every day.
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Keywords: Restore Hyper Wellness + Cryotherapy, Mansfield , GENERAL MANAGER, Executive , Columbus, Ohio
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