EPIC SPECIALIST
Company: Care Alliance
Location: Cleveland
Posted on: November 1, 2024
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Job Description:
Description:Mission Statement:Our mission is to provide
high-quality, comprehensive medical and dental care, patient
advocacy and related services to people who need them most,
regardless of their ability to pay. Caregivers demonstrate a high
level of empathy, compassion and profound respect while providing
excellence of care to our patients. They serve as advocates for all
of those in our Northeast Ohio community, especially the most
vulnerable.Job Summary:This position is responsible for supporting
and training the EPIC application. The person should have a
thorough knowledge of Health Center operations. Experience with
EPIC as a Superuser, and a willingness to help understand workflows
and improvements. Task Responsibilities:*Include but are not
limited to:-- Provides role-specific EPIC access and training for
new hires and existing staff.-- Resolves EHR problems, tests and
communicates EHR updates and enhancements-- Manage EPIC Database--
Develops and documents new workflows and provides daily support to
end users through troubleshooting and coaching.-- Coordinates
implementation and role-specific training of new functionality,
upgrades, and EHR-related clinical and administrative processes.--
Identify, assess, monitor and resolve application/equipment issues
as they occur. -- Develops documentation templates and other
content, in cooperation with key clinical leaders through workflow
analysis and use of technical tools. -- Develops training materials
and training plan for new process/functionalities of the EHR.--
Utilizes the support process to escalate issues that require
additional assistance to the CAHC's IT Help Desk, OCHIN's Help Desk
(JIRA), and the helpdesk at OCHIN.-- Maintains system setup such as
creating new users in Epic, modifying settings for preference lists
and SmartPhrases in Epic; and maintaining workstation and printer
settings.-- Responds to internal Help Desk tickets, following
through to an adequate resolution of the problem. Partners with the
IT staff, EPIC and OCHIN to troubleshoot technical issues.--
Manages work queues, overdue results, refill error pool, scanning,
indexing issues, error queues and ensure issues are resolved.
Address error patterns with EPIC and end users, as appropriate.--
Attends appropriate clinic department meetings as Epic expert and
as OCHIN liaison.-- Attends monthly OCHIN Site Specialist virtual
meetings.-- Distribute information as needed to end users regarding
EMR or workflow changes.-- Work collaboratively with clinical staff
to brainstorm and manage requests for system improvements.--
Collaborates with EPIC to test new features and upgrades prior to
implementation.-- Manages Epic Outlook mailbox and/or ticket
requests by prioritizing and responding to staff requests.-- Opens
and monitors JIRA support tickets.Requirements: Minimum Education
and Experience: Required:Minimum of an associate degree and
additional training in clinical Information Technology Minimum of 3
years' experience as an EPIC trainer and ESA
CertificationExperience as an EHR Support Analyst, trainer or
similar role preferred.Current EHR Support Analyst Certification is
preferred. Ability to create support documentation and education
materials. The Culture Index survey designed to provide the
employer with a blueprint of what traits. Please click on the link
below or cut and paste in the browser and complete the Culture
Index
surveyhttps://go.cultureindex.com/p/GcHh3tUtG3SdHrLXxPIf00da10f2155-25660-35706249
Keywords: Care Alliance, Mansfield , EPIC SPECIALIST, Other , Cleveland, Ohio
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